Terms of Sale

Subscribe and Save

Eligible Purchases

1.1 Only selected products sold on My Family Vets qualify for Subscribe & Save (we refer to them as "Subscribe & Save Products"). Subscribe & Save Products are identified as such on their detail page. We may change the selection of Subscribe & Save Products from time to time.

1.2 Your subscription is personal to you and you may not assign or transfer your subscription or any of the benefits associated with Subscribe & Save to, nor share them with, anyone else. You may only use Subscribe & Save for your own household purposes. Customers purchasing products for business use or for resale purposes may not use Subscribe & Save.


Ordering Process and Product Availability

1.3 Once you have subscribed to regular deliveries for Subscribe & Save Products, products will be ordered and delivered automatically at the delivery frequency chosen by you at the time of subscription without any further action required by you. Some subscription and product details (including price, discount and availability) may change over time. Each Subscribe & Save order will be subject to the then applicable subscription and product details. Before each Subscribe & Save order is dispatched to you, you will receive an Order Confirmation message that includes the full details of your order , together with instructions for cancelling or modifying your order if you wish to do so. You will also receive a Dispatch Confirmation message once the Subscribe & Save Product has been sent out to you.

1.4 Each Subscribe & Save order constitutes a separate offer from you to purchase a Subscribe & Save Product. The contract of sale for each Subscribe & Save Product will be on the terms set out on our web site (at https://www.shop.myfamilyvets.co.uk/pages/terms-of-sale).

1.5 If any Subscribe & Save Product is not available on the date it is scheduled to be dispatched to you, you will be notified of the delay  If the Subscribe & Save Product becomes available during that two week period, it will be dispatched to you without any further action required by you. Delay due to non-availability of any Subscribe & Save Product will not affect the Subscribe & Save discount applicable to any other Subscribe & Save subscriptions you may have nor to future orders for the same Subscribe & Save subscription.

1.6 If any Subscribe & Save Product is no longer available for Subscribe & Save, you will be notified of this change by our customer services team.

1.7 If you wish to return a Subscribe & Save Product, you can do so in accordance with our Returns Policy (at https://www.shop.myfamilyvets.co.uk/pages/returns-policy).

1.8 All notifications relating to your Subscribe & Save subscription will be sent to you by email at the email address associated with your account.  It is your responsibility to monitor that account and to ensure that it is kept operative throughout the period of your subscription.

Price, Payment and Renewal

1.9 For each Subscribe & Save order you will be charged the price (including VAT where appropriate) of each Subscribe & Save Product on the day your Subscribe & Save order is processed, as detailed in the Order Confirmation, less the applicable Subscribe & Save discount.

1.10 The Subscribe & Save discount you receive will be the discount applicable to your Subscribe & Save Products at the time your order is processed, as detailed in the Order Confirmation. Temporary discounts and time limited or special offers will only apply to Subscribe & Save orders placed while that discount or offer is available.

1.11 Your Subscribe & Save subscription continue until cancelled. The price of each Subscribe & Save order will be charged to the payment method used to create your subscription.

Free Delivery

We offer free delivery for orders above £39.00 within Mainland GB